Impressum HM Business Travel GmbH Messehotels Travel Management - Aviso legal

Aviso legal

Responsable del contenido de esta página web en relación con la ley alemana de servicios de telecomunicación, Telemediengesetz (TMG), conforme al derecho alemán:

HM business travel GmbH
Friedrichstr. 51
42105 Wuppertal

Gerente: Marc Hasenack
Sede: Wuppertal

Registro mercantil: Wuppertal HRB 31282
Número de identificación a efectos del IVA: DE 814047927

Teléfono: +49-(0)202-384848-0
Fax: +49(0)202-384848-22
Correo electrónico:

General Commercial Terms and Conditions of HM business travel GmbH

1.   Concluding the Accommodation Agreement 

The Accommodation Agreement between HM business travel GmbH (hereinafter referred to as HM business travel) and the customer is concluded when HM business travel issues a written confirmation.

2.   Subject Matter of the Agreement  

2.1.   The customer and HM business travel conclude an Accommodation Agreement, in the form of a business or services contract, covering room and/or board and including ancillary services which HM business travel has either booked or reserved in the hotel trade in own name and at its own expense and on behalf the customer. Invoicing of remuneration to cover HM business travel’s expenditures resulting from initiating, concluding and executing such reservations/bookings on the customer’s behalf shall be settled exclusively with and/or through HM business travel.

2.2.   The customer and/or guest accommodated is obliged to take occupancy of the room booked/reserved at the hotel by HM business travel under their own name and for their own account at the agreed time of arrival and for the agreed duration and to pay to HM business travel the remuneration agreed upon with HM business travel.

2.3.   The extent of the services to be provided as per the Agreement is fundamentally defined by the binding booking confirmed by HM business travel. Any alterations and supplementary agreements affecting the extent of the services to be performed are valid only if confirmed in writing by HM business travel.

3.   Terms of Payment

3.1.  The prices agreed with the customer and charged by HM business travel are final prices which have been subject to a special provision as provided for in Section 25 of the German Turnover Tax Act (Section 306 et seq. of the Directive on the common system of value added tax) since 18 December 2019.

No tax indication for specific services is possible (Section 14a, Subsection 6 of the German Turnover Tax Act).
If any administrative instruction should show that HM business travel is not subject to margin tax as defined in Section 25 of the German Turnover Tax Act but rather to the standard VAT regime, the invoices will be corrected accordingly.

3.2.  The customer shall settle by the specified due date any partial advance payments defined in HM business travel’s confirmed booking. This provision shall be deemed to have been met only if payment of the invoice amount is received by HM business travel on or before the due date. HM business travel shall issue a final invoice before the customer makes use of the services. The customer shall pay to HM business travel the invoiced amount within 10 days from receipt of the invoice.

3.3.    If the customer is in arrears with an agreed partial payment or any other agreed payment liability, then HM business travel is entitled to withdraw from the Agreement and to demand compensation for damages due to non-fulfilment of the Agreement after previously granting the customer a one-week extension of the payment deadline.

3.4. We will send our invoices only by email.

4.   Prices  

4.1.   If a hotelier increases the price of accommodation in rooms which have already been booked by HM business travel for the customer and confirmed accordingly, then HM business travel shall be entitled to pass on to the customer the portion of the price increase relevant to the room allotments involved, provided that the period of time between the customer’s booking and the date of the services to be rendered is greater than 4 months.

4.2.   HM business travel shall inform the customer without delay of any subsequent change to
the price or any significant change in the services to be rendered. If such a price increase exceeds 10% per calendar year, then the customer shall be entitled to withdraw from the Agreement at no cost or to demand that an equivalent room be provided if it is possible for HM business travel to offer a similar service from its programme at no additional cost to the customer.

4.3.   On receipt of details concerning a price increase or a significant change in the services, the customer shall without delay inform HM business travel in writing whether he wishes to withdraw from the Agreement or avail himself of the alternate offer for hotel accommodation.

5. Termination, Cancellation, Withdrawal  

5.1.   The customer may withdraw from the Agreement through to the scheduled start of the hotel stay (day of arrival).

5.2.   The recipient shall be informed of any terminations, cancellations or withdrawals in writing. A request or demand to terminate a valid Agreement shall be deemed to be a cancellation.

5.3.   If the customer withdraws from the Accommodation Agreement or fails to make use of the agreed services, then HM business travel shall be entitled to demand lump-sum cancellation fees as commensurate compensation for the bookings made and for the effort involved. The amount of the lump-sum cancellation fees shall correspond to the loss of anticipated profit, less the expenditures saved by HM business travel.

5.3.1.   The lump-sum cancellation fees shall be calculated as follows for each cancellation:   up to 12 months prior to the arrival date: 15% of the total price;   up to 6 months prior to the arrival date: 30% of the total price;   up to 3 months prior to the arrival date: 60% of the total price    and thereafter 100% of the total price.

5.4.   If, for reasons for which HM business travel is not responsible, the customer does not make use of the services booked or if the customer cancels the Agreement on the day on which the booking begins (arrival date), then HM business travel reserves the right to charge the entire remuneration amount.

5.5.   HM business travel is entitled to cancel the Accommodation Agreement, prior to the customer’s arrival at the beginning of the period booked, without restitution and without observing any time limits, in the event that it has become impossible to render the agreed services as a result of the hotel at which HM business travel has booked accommodation on behalf of the customer having suspended business or if the hotel can not render the agreed services for reasons of force majeure (fire, storm, strike etc.) or if the hotel is unable or unwilling to render the agreed services, the latter being for reasons for which HM business travel can not be held responsible.

5.6.   Should a situation arise as described in paragraph 5.5 above, HM business travel reserves the right to offer to the customer hotel accommodation of the same standard if HM business travel is in a position to offer such accommodation from its own programme at no additional cost to the customer.

5.7.   Both the customer and HM business travel retain the right to exercise extraordinary cancellation, terminating the Accommodation Agreement with immediate effect for cogent reason.

5.8.   Cogent reason justifying extraordinary cancellation without prior notice shall include only such situations the causes of which are due directly to the contracting parties and/or which are of such a serious nature in personal or factual respect that the party withdrawing from the Agreement cannot reasonably be expected to adhere to or continue with the Agreement after due consideration of all the circumstances and mutual interests involved. Reasons due solely to situations within the business or entrepreneurial activities of either contracting party, and in particular hindrance due to personal or business reasons, shall not justify extraordinary termination.

6.   Liability, Default, Claims for Compensation

6.1.   HM business travel shall not be held liable to their customers for an hotelier’s malfeasance, sub-standard performance or non-performance. In cases where a customer or any other person benefitting from the reservation departs prematurely the customer shall be liable to HM business travel for any resulting damages; any special terms granted to the customer (discounts for example) shall then lapse.

6.2.   HM business travel shall not be held liable to a customer for damages caused by the persons used to perform its obligations, i.e. the hotelier.

6.3.   This shall not apply to damage arising from loss of life and/or bodily injury or health impairment or damages caused by grossly negligent or deliberate breach of duty on the part of persons used by HM business travel to perform their obligations. HM business travel’s liability shall be limited to a sum of €50,000.00 in each individual case for claims concerning loss of life and/or injury to body or health.

6.4.   If HM business travel withdraws from an Accommodation Agreement as per paragraph 5.4. and if HM business travel is unable to offer adequate accommodation or if the customer gives notice of cancellation with immediate effect for cogent reason as per paragraph 5.5., then HM business travel shall refund to the customer all payments previously remitted.

6.5.   Whenever the customer concludes a booking/reservation agreement with HM business travel for himself and/or third parties (such as staff members or business associates) he shall send to HM business travel a list with the names of all the people for whom HM business travel has booked or reserved accommodation with the hotelier; this shall be done at the very latest 2 weeks prior to the arrival date (first day of the booking/reservation). Should problems arise at the hotel regarding non-occupancy or incorrect room allocation as a result of this list not having been sent on time, HM business travel shall not be held responsible to the customer for any liability whatsoever; the customer’s obligations to pay HM business travel shall be unaffected.

6.6.   The customer shall forward to HM business travel any complaints regarding the hotel in writing, ensuring that such notification arrives at HM business travel’s premises within two weeks from the end of the stay at the hotel (calculated from the departure date). If the customer fails to comply with this two-week deadline, then HM business travel shall be relieved of all its guarantee commitments.

7.   Severability Clause, Place of Fulfilment, Court of Jurisdiction

7.1.   If any of the conditions contained in these terms should be or later become invalid, then such invalidity shall not prejudice the remaining terms. The invalid condition shall be replaced by a valid condition which most closely serves the business purpose of the condition to be replaced.

7.2.   The court having jurisdiction shall be that at Wuppertal in cases of litigation with registered traders, with persons who do not have a general court of jurisdiction in Germany and with persons who, after concluding the Agreement, have relocated their place of residence or habitual abode to a foreign country or whose place of residence or habitual abode is unknown at the time action is taken.

7.3.   It is agreed that German law shall be applicable in all the previously mentioned disputes.

Data protection + security

Without any information, we are unable to find the perfect hotel accommodation for your trade fair visit. When you use our service, we ask you for specific information. This Privacy Statement explains how we, the HM business travel GmbH, uses and discloses (hereinafter referred to together as “processes”) personal user data (hereinafter “Personal Data”) of visitors to this website (hereinafter “User”), and the means by which this is done. The Privacy Statement also describes how HM business travel GmbH safeguards the confidentiality of the Personal Data processed.

The User agrees to HM business travel GmbH processing Personal Data in accordance with the Privacy Statement. Legal or contractual duties to maintain confidentiality to which HM business travel GmbH is subject in relation to the User’s Personal Data are not affected by this Privacy Statement.
HM business travel GmbH may amend the Privacy Statement unilaterally at any time. The most recent version is published online by HM business travel GmbH.

Type of collected Personal Data

HM business travel GmbH processes Personal Data about the User if the latter

  • visits website of HM business travel GmbH (,
  • applies for services offered by HM business travel GmbH online; this includes, in particular, using of the online request form or contact form and subscriptions to online newsletters.


The website of HM business travel GmbH use cookies, which are saved on the User’s computer. These enable HM business travel GmbH to retrace the User’s visit and to save their preferences if they switch pages or revisit the website at a later date.

Cookies particularly serve the following purposes:

  • save the User’s preferred language and country settings
  • perform a statistical analysis of the number of users and of their usage habits
  • improve the loading speed of the individual pages

The User can control cookie specifications via their browser settings. The relevant browser options and instructions on use can generally be found in the browser manual or help file. If the User rejects, blocks or deactivates cookies, this may restrict the availability of the services offered via the website. In addition, parts of the website may not work correctly under certain circumstances.

Web analysis

HM business travel GmbH analyses how its website are used with the help of third-party analysis tools, such as the SEO-Tool PageRangers and Google Analytics (hereinafter «Analysis Service Providers»). HM business travel GmbH assumes no responsibility or liability for any data processed by Analysis Service Providers.

Google Analytics is a web analytics service provided by Google, Inc. (“Google”). 
Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site ( The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. 
In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. 
Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. 
On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. 
Google will not associate your IP address with any other data held by Google. 
You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. 
Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under

Usage and protection of Personal Data

By processing Personal Data according to this Privacy Statement, HM business travel GmbH is able to improve the quality of its products and services.
Personal Data is processed for the following purposes in particular:

  • technical management as well as research and further development of the website
  • user administration and marketing
  • user information on the services and products rendered by HM business travel GmbH, provided the User has given their consent for this

The User authorizes HM business travel GmbH to transmit Personal Data to employees, agents or other third parties within or outside the country where the User lives in order to provide services and for the purposes indicated above. Employees, agents and other third parties which have access to Personal Data are required by HM business travel GmbH to ensure compliance with all applicable data protection provisions. Any person who authorizes HM business travel GmbH to access their Personal Data as defined in this Privacy Statement will be made aware of the data security and data protection implications.

HM business travel GmbH protects Personal Data with appropriate physical, electronic and process-related security measures, such as firewalls, personal passwords, encoding and authentication technologies. Personal Data collected via a website owned by HM business travel GmbH will be encrypted during transmission using SSL Secure Sockets Layer (SSL) technology, which currently provides the best-available security for data transfers.

HM business travel GmbH reserves the right to disclose Personal Data to regulatory and supervisory authorities, as well as, pursuant to this Privacy Statement, to Analysis Service Providers. In so doing, HM business travel GmbH will comply at all times with applicable regulations, laws, court orders or official requests.

Information on processed Personal Data

Persons whose Personal Data is processed within the scope of this Privacy Statement have the following rights:

  • to receive information on whether HM business travel GmbH may save Personal Data and what form this Personal Data may take (which categories of data, recipients or categories of recipients, retention periods for Personal Data or criteria governing retention periods)
  • to receive a copy of the Personal Data
  • to request the rectification of Personal Data if it is incorrect
  • to request the deletion of Personal Data
  • to request restrictions on processing Personal Data
  • to receive Personal Data in a structured, accessible and machine-readable format
  • to submit an objection to processing, especially for the purpose of direct advertising

The rights specified above may be denied or restricted if the interests, rights and freedoms of third parties take precedence or if processing is necessary to establish, exercise or defend legal claims of HM business travel GmbH.

Queries in relation to processing Personal Data are to be directed to the Data Protection Officers of HM business travel GmbH:

HM business travel GmbH
Friedrichstr. 51, 42105 Wuppertal


The website of HM business travel GmbH may contain hyperlinks to other websites which are not operated or monitored by HM business travel GmbH. Third-party websites are not subject to this Privacy Statement. HM business travel GmbH is not responsible for their content or how they handle Personal Data.

Social Media Buttons

Functions (plugins) of third-party providers or social media platforms (Facebook, Twitter, Instagram, etc.) are embedded into the website of HM business travel GmbH. These plugins enable the User to share content on the social networks mentioned. The interfaces are deactivated by default when the website is accessed. This means that no Personal Data is transmitted to the respective third-party providers without intervention on the part of the User. Once the User has activated the interfaces, for example by pressing the Facebook «Like» button or providing a comment, data (incl. also Personal Data) is automatically transmitted to the relevant third-party providers by the plug-ins. If the User is simultaneously logged in to the network of the respective third-party provider when they visit the website, the third-party provider can assign the visit to the User’s network account. HM business travel GmbH has no influence on this. The purpose and scope of such a form of data collection and the further processing and usage of Personal Data are outlined in the data protection guidelines of the individual social networks. Users can also obtain information there on rights and settings options in relation to protecting their privacy.

Right to withdraw consent in respect of data protection

Anyone affected by the processing of Personal Data can withdraw their consent to this effect at any time. This must be done in writing or by e-mail to the Data Protection Officer of HM business travel GmbH.

Copyrights – Images:

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